Refund & Cancellation Policy
01
Platform Role
VendProList is a connection platform and does not process payments between customers and vendors.
02
Vendor Responsibility
Each vendor sets their own:
- Cancellation policy
- Refund terms
- Rescheduling rules
Customers should review these before booking.
03
Disputes
- Customers and vendors must resolve disputes directly
- VendProList may assist but is not liable for outcomes
Verified Vendor Policy
01
What "Verified" Means
A "Verified" badge indicates that VendProList has reviewed certain vendor details such as:
- Business identity
- Contact information
- Service legitimacy
02
Important Disclaimer
⚠ Verification does NOT guarantee quality, performance, or outcomes.
Customers should still review ratings, photos, and communicate directly with vendors.
03
How Vendors Get Verified
Vendors may be required to:
- Submit valid identification or business documents
- Provide proof of past work
- Maintain positive reviews
04
Removal of Verification
VendProList may remove verification if:
- Information becomes inaccurate
- Vendor receives consistent negative feedback
- Policies are violated