Privacy Policy

We collect information you provide directly to us, such as when you create an account, list a vendor business, request a quote, submit a review, or contact customer support. This may include:

• Account information: name, email address, phone number, password, and profile photo.
• Vendor listing information: business name, services offered, pricing, portfolio images, service area, and availability.
• Customer information: event date, event type, location, budget preferences, and inquiry messages.
• Payment information: billing address and payment method details (processed securely by our payment partners).
• Communications: messages exchanged between vendors and customers through our platform.

We also automatically collect certain technical information when you use our services, including IP address, browser type, device identifiers, pages viewed, and referring URLs.

We use the information we collect to:

• Provide, maintain, and improve our marketplace services.
• Match customers with suitable vendors and facilitate bookings.
• Process transactions and send confirmations.
• Send transactional emails (booking confirmations, quote requests, account notifications).
• Send marketing communications (with your consent, where required by law).
• Respond to customer service inquiries and troubleshoot issues.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze trends and usage to improve features and user experience.

We share your information only as described in this policy. We do not sell your personal information. We may share information in the following circumstances:

• Between customers and vendors: when you send an inquiry or book a vendor, we share relevant contact and event details with that vendor to fulfill the booking.
• Service providers: with third-party vendors who help us operate the platform (hosting, payment processing, email delivery, analytics) under strict confidentiality obligations.
• Legal compliance: when required by law, subpoena, or to protect the rights, property, or safety of our users or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued privacy protections.
• With your consent: for any other purpose disclosed at the time you provide the information.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit.
• Encryption at rest for sensitive data fields.
• Access controls and authentication requirements for our staff.
• Regular security audits and vulnerability assessments.
• Secure payment processing through PCI-DSS compliant providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to provide and improve our services. Cookies help us:

• Keep you signed in to your account.
• Remember your preferences and settings.
• Understand how visitors use our site (analytics).
• Measure the effectiveness of our marketing campaigns.
• Provide personalized content and recommendations.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our platform. For more information, see our Cookie Policy.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information (subject to legal retention requirements).
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Restriction: request that we limit how we use your information.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email us at privacy@example.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information from our systems.

Your information may be transferred to, stored, and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Notify you via email (if you have an account) or through a prominent notice on our platform.
• Where required by law, obtain your consent before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to us:

• Email: privacy@example.com
• Mail: Data Protection Officer, [Company Address]
• Contact form: Contact Us

If you are in the EU/EEA and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.