Terms of Service

By creating an account, accessing, browsing, or using our vendor marketplace platform (the "Service"), you ("User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines or policies we publish. If you do not agree to these Terms, you must not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

Example text — consult legal.

We operate an online marketplace that connects event planners and customers ("Customers") with event service providers ("Vendors"), including but not limited to florists, photographers, caterers, venues, musicians, and planners.

We are not a party to any agreement entered into between Customers and Vendors. We do not provide event services directly; we provide the platform that enables Vendors to list their services and Customers to discover, inquire about, and book those services.

Example text — consult legal.

To access certain features, you must register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information.
• Maintain and update your account information as needed.
• Keep your password secure and confidential.
• Be responsible for all activity that occurs under your account.
• Notify us immediately of any unauthorized use.

You must be at least 18 years old to create an account. We may suspend or terminate accounts that violate these Terms.

Example text — consult legal.

Vendors are solely responsible for the accuracy, legality, and quality of their listings, pricing, services, and all content they submit ("Vendor Content"). By posting Vendor Content, you represent and warrant that:

• You own or have the necessary rights to all content posted.
• Your listings accurately describe the services offered.
• All pricing is clearly disclosed and not misleading.
• You comply with all applicable laws, licenses, permits, and insurance requirements.
• Your content does not infringe third-party rights.

You grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute your Vendor Content in connection with operating and promoting the Service.

Example text — consult legal.

As a Customer, you agree to:

• Submit genuine inquiries and bookings.
• Communicate respectfully with Vendors.
• Honor bookings you confirm and pay any agreed-upon fees on time.
• Provide accurate information about your event requirements.
• Leave reviews only for services you actually received.

Prohibited conduct includes fraud, harassment, spam, circumventing our platform to avoid fees, and any conduct that violates law or these Terms.

Example text — consult legal.

Vendors may subscribe to paid plans to access enhanced features (premium listings, analytics, priority placement). Subscription fees are billed in advance on a recurring basis (monthly or annually) and are non-refundable except where required by law.

We may charge service fees on certain bookings, which will be clearly disclosed before checkout. All payments are processed securely by our third-party payment providers.

Refund requests for Vendor subscriptions must be submitted within 14 days of the initial purchase. Refund disputes between Customers and Vendors must be resolved directly between the parties; we may assist but are not obligated to issue refunds for services booked through the platform.

Example text — consult legal.

All content, features, and functionality of the Service — including text, graphics, logos, icons, images, software, and the design — are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written permission, except as expressly permitted by these Terms.

Example text — consult legal.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We make no warranty regarding the quality, safety, legality, or reliability of any Vendor, service, or content listed on the Service.

Example text — consult legal.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

Our total cumulative liability shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100).

Example text — consult legal.

You agree to defend, indemnify, and hold harmless us and our affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of and access to the Service.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including any intellectual property, privacy, or publicity right.
• Any claim that your content caused damage to a third party.

Example text — consult legal.

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including but not limited to a breach of these Terms.

You may terminate your account at any time by contacting support or using the account deletion feature in your settings. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive (ownership, warranty disclaimers, indemnity, limitations of liability) will survive termination.

Example text — consult legal.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is incorporated, without regard to its conflict of law provisions.

Any dispute arising under or relating to these Terms shall be resolved exclusively in the state or federal courts located in that jurisdiction, and the parties consent to the personal jurisdiction and venue of such courts.

Example text — consult legal.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms.
• Notify registered users via email or prominent in-app notice.
• Where required by law, request your explicit consent to the new Terms.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

Example text — consult legal.

If you have any questions about these Terms, please contact us:

• Email: legal@example.com
• Mail: Legal Department, [Company Address]
• Contact form: Contact Us

We aim to respond to all inquiries within 5 business days.